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FAQ
Have a question? Find quick answers to the most common questions about bookings, payments, cancellations, and how our platform works.
Planning, Searching, and Booking 🔎
How do I plan my trip?
Explore our handpicked selection of tours and activities on AdriaticBooking platform. On the home page use filters to narrow down your preferences by date, location, or activity type. Once you've found an activity that interests you, click on it for more details.
How do I book an activity?
After selecting an activity, click the "Book Now" button. You'll then choose your preferred date, time, number of participants, meeting point, and any other relevant details. Proceed to payment to confirm your booking and reserve your spot.
Where can I find the best activities?
Under the main video banner, you'll find the "Things You Should Not Miss" section. Clicking on "Top Picks" will display our most popular tours and activities.
What are suitable activities?
We offer a range of activities catering to different interests and physical abilities. Use our filters to find activities that match your preferences, whether you're looking for family-friendly tours, adventure activities, or cultural experiences.
How do I check availability?
Click on the "Book Now" button for your chosen activity. A calendar will appear, showing available dates and times using blue dots. If a date doesn't have a blue dot, that means it's currently unavailable.
Where can I check prices and discounts?
Prices are displayed next to each activity. If you have a discount code, you can enter it during the checkout process. Click "Apply" to see the discounted price before proceeding to payment.
Can I customize an activity?
If you have specific requirements or need special arrangements, please contact us at support@adriaticbooking.com e-mail. We'll consult with the tour operator to try to accommodate your needs. If you have already made a reservation, you can contact the tour operator directly.
Activity Information ℹ️
What's included in the activity?
Each activity listing has an "Included" section detailing what's provided, such as transportation, meals or equipment.
When does the activity start, and how long does it last?
After clicking "Book Now," you'll select your preferred date and time. The duration of the activity is specified in the activity details.
Where can I find the itinerary?
The full itinerary is available under the "Full Description" section of each activity.
Are there any restrictions or requirements?
Any important information, including, but not limited to age restrictions or physical requirements, is listed under the "Important to Know" section.
Are there any COVID-19 restrictions?
Any COVID-19 related guidelines or restrictions are included in the activity description.
Are there private and group activity options?
Some activities offer both private and group options. After clicking "Book Now," select your preferred date, and you'll see the available options.
How many people can be in a group?
Group sizes vary by activity. This information is provided in the activity description.
Am I allowed to bring my pet?
Pet policies differ per activity. Please check the activity description for details or contact us at support@adriaticbooking.com.
Will there be anything to eat or drink?
The "Included" and "Excluded" sections of each activity will specify if meals or beverages are provided.
Booking Confirmation, Vouchers, and Tickets 🎫
How do I receive my booking confirmation and voucher?
After completing your payment, a confirmation email with your voucher will be sent to you immediately.
Can I use my voucher on my phone or do I need to print it?
You can either print your voucher or display it on your mobile device to the tour operator.
What if I didn't receive my voucher or lost it?
Please contact our support team at support@adriaticbooking.com for assistance.
What does "voucher exchange" mean?
Some activities require you to exchange your voucher for a physical ticket at the meeting point. Details will be provided in your booking confirmation. If you are unsure on what to do please contact your tour operator.
When is my ticket valid?
Your ticket is valid only for the date and time specified in your voucher. Please ensure you arrive on time.
Meeting Point and Pickup 📍
Where can I find information about the meeting point?
Meeting point details are provided in the activity description. After clicking "Book Now," you’ll be able to select your date and time. After that, depending on the activity, you’ll either choose from a list of available meeting points or enter your pick-up address manually. Once you’ve completed your booking, the meeting point details will be included in your confirmation email and voucher.
My activity offers pickup. How do I arrange it?
If your activity includes pickup, you’ll be able to arrange it during the booking process. Simply enter your accommodation address or select one of the available pickup locations, depending on what’s offered for that tour. If none of the options work for you, feel free to contact us at support@adriaticbooking.com - we’ll reach out to the tour operator and do our best to find a solution that suits you. Can I change my meeting point or pickup location? You can update your meeting point or pickup details by contacting the tour operator directly.
On the Day of the Activity 🌟
I can't find the meeting point. What should I do?
You can use the Google Maps link included in your booking confirmation email to help you find the meeting point easily. If you still have trouble locating it, contact the tour operator directly using the phone number provided on your voucher.
I'm running late. What should I do?
Please notify the tour operator as soon as possible using the contact information on your voucher. If the activity organizers do not respond, please contact us via this phone number +385 95 667 7877 (call, SMS, Whatsapp). Please note that the late arrivals might not be accommodated.
The guide or driver hasn't arrived. What should I do?
If you don’t see your driver or guide, please: Make sure you're at the correct meeting point or pickup location at the right time. You’ll find this info in your confirmation email and voucher. Check the phone number and email you provided in case the tour operator tried to contact you. Your guide might not have an Adriatic Booking sign, so look for the name of the activity provider listed on your voucher.
Still can’t find them? Call the activity operator using the number shown on your voucher. If you can’t reach them, contact us via this phone number +385 95 667 7877 (call, SMS, Whatsapp) or email support@adriaticbooking.com and we’ll do our best to help.
I lost something during the tour. How can I retrieve it?
Contact the tour operator directly using the information provided on your voucher. You can find their contact details in your email confirmation.
Managing Your Booking 📅
Changing the date of your booking
To change your booking date please cancel your booking and create a new one with the updated date. Make sure you do this at least 24 hrs before your activity.
Is it possible to add participants
To add more participants please cancel your booking and create a new one with added participants. Make sure you do this at least 24 hrs before your activity. Please note that for some activities this won’t be possible. Also, it depends on the remaining availability for the activity.
Is it possible to remove participants
To remove participants, please cancel your booking and create a new one. Please keep in mind the cancellation policy when making adjustments. Additionally, some activities require a minimum number of participants, and if this number is not met, the activity may be canceled.
Updating participant information
Some activities require specific information in advance, such as food allergies or age. You can write those during the booking process. However, if you need to update these details, please contact the tour operator directly. Their contact information is provided in your booking confirmation.
Changing language, type of activity, or extras
To change the language, activity type, or extras, you’ll need to cancel your existing booking and make a new one with the updated details. Before proceeding, be sure to review the cancellation policy. You can also contact the tour operator to inform them of the changes.
How to contact the tour operator?
You’ll receive tour operator details after completing the booking process. You will be able to find it in the confirmation email.
How to leave a review?
To leave a review, you’ll need to log into your account. Reviews can only be submitted after the activity has taken place and only by those who participated. You’ll find a “Leave a review” button at the bottom of each activity page. After your tour, you’ll also receive an email reminder from the AdriaticBooking system.
Cancellations ❌
How to cancel a booking
You may cancel your booking up to 24 hours in advance to receive a full refund. For more information, please review our cancellation policy.
Cancellation confirmation
Once you have canceled your booking, you will receive an email confirmation.
Cancellation policy
After you cancel your booking, you’ll receive two emails. The first is a cancellation confirmation, informing you that your refund will be processed within 7 business days. The second email will arrive once the refund has been processed and the funds have been sent. Please note that the exact time the money appears in your account depends on your bank. For more information please check the cancellation policy.
Cancellation by the operator
In the event of unforeseen circumstances such as bad weather, illness, staffing issues, or low bookings, the operator reserves the right to cancel the activity. If this occurs, you will be notified via email as soon as possible, and you will receive a full refund for the canceled activity. We understand that cancellations can be disappointing, and we strive to inform you at the earliest possible time to minimize any inconvenience. Please note that the refund will be processed promptly, but the timing of the funds being returned to your account depends on your bank or payment provider.
Payment & Refunds 💳
Payment methods
We process all payments securely through Stripe, ensuring a smooth and reliable transaction experience.
Book now, pay later
Currently, the "Book Now, Pay Later" option is not available on the Adriatic Booking platform. However, we offer flexibility with our cancellation policy: you can cancel your reservation up to 24 hours prior to the scheduled activity and receive a full refund.
Using promo codes
You can apply your promotional code during the checkout process, before completing your payment. Simply enter the code in the designated field and click "Redeem" to enjoy your discount.
Can’t submit personal info
If you're having trouble entering your personal information (name, email, phone number), please ensure that all the details are correctly entered and try again. Make sure your device is connected to Wi-Fi or try using a different browser. If the issue persists, try adding the activity to your Wishlist and attempt again later. If you're still having trouble, please contact us for assistance via support@adriaticbooking.com.
Can’t submit payment info
If you're unable to submit your payment information (cardholder name, card number, etc.), check that all payment details are correct and attempt the payment again. Ensure your device is connected to Wi-Fi and try using a different browser. You can also try selecting a different payment method. If you're using a credit card, verify that it’s authorized for online and international purchases, either through your online banking settings or by contacting your bank. If the issue persists, please reach out to us via support@adriaticbooking.com for further help.
Refund requests
If your reservation is canceled according to the cancellation policy, the refund will be processed automatically. If your reservation doesn't go as planned or you're dissatisfied with the experience and wish to request a refund, please contact us via support@adriaticbooking.com for further help. Refund requests are evaluated on a case-by-case basis. Please note: we understand that unforeseen circumstances can affect your trip, but dissatisfaction due to factors beyond the tour operator’s control do not qualify as valid reasons for a refund (eg. While snorkeling I didn’t see the sea turtle).
Refund not received
Please contact your bank to check the processing time for the refund and when it will be credited to your account, as we cannot determine when the funds will be available on your end.
Buying gift cards
This option is not available on the AdriaticBooking platform.
Proof of payment & VAT invoice
You will receive a voucher and a booking confirmation upon payment. Please note that the tour operator is responsible for issuing the invoice, as payments are made directly to their bank account.
How to request an R1 invoice
Please contact us via support@adriaticbooking.com.
Data & Privacy 🔒
Unsubscribe from marketing emails
Click the "Unsubscribe" link at the bottom of any marketing email.
Delete your account and personal data
Please contact us via support@adriaticbooking.com for assistance.
About AdriaticBooking 🌍
How does AdriaticBooking work?
AdriaticBooking lets you browse, compare, and book tours and activities in one place. We connect travelers with local tour providers.
What does AdriaticBooking offer?
We make it easy to book tours, events, and unique activities across Europe. Please note that flights are not available through this platform.
Working hours
Our team is available Monday to Friday, from 8:00 AM to 4:00 PM. For any inquiries outside of these hours, feel free to contact us via email - we’ll get back to you as soon as possible.